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★ About HearWell Services

Quality, affordable hearing care in NYC

HearWell Services is a trusted provider of hearing testing, custom hearing aids and other hearing-related services. We started HearWell Services to provide quality and affordable hearing care, and we're dedicated to helping our clients improve their hearing and overall quality of life.

Our flagship
HearWell Services Midtown West
237 W 35th St, Suite 702ANew York, NY 10001 · Steps from Penn Station
Monday to Friday, 9am to 5pmWalk-ins welcome
(332) 238-1028Call to book
[email protected]Email us anytime
Also in the Bronx, Stamford, Hartford and at home
Hearing testsMost insurance accepted
Prices listed onlineHearing aids include your fitting fee
In-home careAcross NYC and Long Island
01 Who we are

Everyone deserves to hear well. That's our mission.

Our mission is to help people overcome hearing loss by providing custom hearing aids, expert support and exceptional customer service. We're committed to helping people stay connected to the world around them, whether that means hearing the voices of loved ones or enjoying the sounds of nature.

  • Audiologists and hearing aid specialistsOur team provides testing, fittings and follow-up care.
  • In the office or at homeIn-home hearing tests and hearing aid fittings, plus offices in Midtown West, the Bronx, Stamford and Hartford.
  • A TruHearing providerWe accept most insurance, and we're proud to offer the most affordable hearing aids without compromising on quality.
02 Clear pricing

What your hearing aid price includes

Our listed price for every hearing aid includes the hearing aids and your fitting fee. Follow-up visits and additional services are priced separately. Our service and repair prices are posted up front, too.

  • Hearing aids and your fitting feeIncluded in the listed price of every hearing aid.
  • Follow-ups and other servicesPriced separately. See our service and repair prices.
  • Free shipping on orders over $50Or free pickup at our Midtown office. Returns & shipping
  • Free manufacturer tech support linesFor accessories, product information or Bluetooth pairing. See the numbers
Paying over time?Ask about financing for your hearing aids.
03 What we do

Hearing care, from your first test to follow-up

We offer personalized services tailored to your unique needs and lifestyle, and we use the latest technology so your hearing aids are custom-fit and programmed to your hearing.

Hearing tests

Hearing tests to determine the degree and type of hearing loss. Without insurance, a hearing test is $99.

About hearing tests →

Hearing aid fittings

Custom hearing aid fittings with a licensed audiologist, with the latest hearing aids from Signia, ReSound, Phonak, Oticon, Widex and Starkey.

Shop hearing aids →

Repairs and cleaning

Comprehensive hearing aid repairs, onsite at Midtown West, plus a $65 clean at our Cleaning Bar.

Repair and service prices →

In-home visits

In-home hearing tests and hearing aid fittings in Manhattan, the Bronx, Brooklyn, Queens, Staten Island and Long Island.

In-home hearing care →

Follow-up appointments

Follow-up appointments to make sure your hearing aids are working properly. Follow-ups are priced separately.

See prices →

Accessories

Battery and charger kits, wax guards, domes and cleaning tools, shipped to you or ready for pickup at Midtown West.

Shop accessories →
Learn at your own paceWatch our how-to videos for hearing aid care and tips.

Tour Our Midtown Suite

Step inside our Midtown West office: try every top brand and test your hearing in our sound booth.

Try every top brand
Our sound booth
Visit us

Inside HearWell Services Midtown

Our Midtown West flagship at 237 W 35th St, Suite 702A, with a brand wall to try every top brand, a glass hearing test booth and the Cleaning Bar.

  • Reception desk and waiting area at HearWell Services in Midtown NYCReception
  • Hearing aid brand wall at HearWell Services in Midtown NYC with ReSound, Starkey, Oticon, Widex and PhonakTry every top brand
  • Glass hearing test booth at HearWell Services in Midtown NYCHearing test booth
  • The Cleaning Bar at HearWell Services Midtown NYC, with a neon sign on a flower wall and bar stoolsThe Cleaning Bar
04 Our founders

The people behind HearWell Services

HearWell Services was founded by audiologists Dr. Shelley A. Borgia and Dr. Jessica M. Frankel, together with Kristina J. Bassingthwaighte. Dr. Borgia and Dr. Frankel serve on the HearWell Services board. They mainly see patients at NYC Hearing Associates and assist HearWell Services at times.

Dr. Shelley A. Borgia, Au.D., CCC-A, Founder of HearWell Services
Founder · Board member

Dr. Shelley A. Borgia

Au.D., CCC-A
Read Dr. Borgia’s bio →
Dr. Jessica M. Frankel, Au.D., CCC-A, Founder of HearWell Services
Founder · Board member

Dr. Jessica M. Frankel

Au.D., CCC-A
Read Dr. Frankel’s bio →
Kristina J. Bassingthwaighte, B.A., Founder and Director of Patient Care at HearWell Services
Founder · Director of Patient Care

Kristina J. Bassingthwaighte

B.A.
Read Kristina’s bio →
05 Your care team

Meet our care team

Our team of audiologists and hearing aid specialists provides testing, fittings and follow-up care, and we're always available to answer any questions you may have.

Brandon Vasquez, Hearing Instrument Specialist at HearWell Services
Hearing care team

Brandon Vasquez

Hearing Instrument Specialist
Chandra Burgess, Patient Care Coordinator at HearWell Services
Patient care team

Chandra Burgess

Patient Care Coordinator
06 Where to find us

Our offices in NYC and Connecticut, and at home

Walk in to our Midtown West flagship near Penn Station, book at our Bronx and Connecticut offices, or have our team come to you.

  1. M

    Midtown West, near Penn Station

    FlagshipWalk-ins welcomeCleaning Bar

    237 W 35th St, Suite 702A, New York, NY 10001
    Monday to Friday, 9am to 5pm · Steps from Penn Station

    Plan your Midtown visit →
  2. B

    Bronx

    Appointment only

    1500 Astor Ave, 2nd Floor, Bronx, NY 10469
    Monday to Friday, 9am to 5pm, by appointment only

    See the Bronx office →
  3. CT

    Stamford & Hartford, CT

    Appointment only

    1 Stamford Plaza Downtown, 9th Floor, Stamford, CT 06901
    100 Pearl Street, 14th Floor, Hartford, CT 06103
    Wednesdays 9am–5pm, by appointment only. Call ahead to book.

    Stamford →    Hartford →
  4. H

    In-home hearing care

    ManhattanThe BronxBrooklynQueensStaten IslandLong Island

    In-home hearing tests and hearing aid fittings.

    In-home hearing care →
Stylized street map: HearWell Services on W 35th St between 7th and 8th Avenues, steps from Penn Station (not to scale) Penn Station South of W 33rd St 8 AV 7 AV 6 AV W 36 STW 35 STW 34 STW 33 ST S S HearWell · Suite 702A Empire State Building →Map not to scale
HearWell Services, Suite 702A
W 35th St between 7th & 8th Aves
Directions
07 Our affiliations

Friends for Life

Friends for Life provides private home care in the state of NY. Their team also provides consulting services for Medicaid enrollment.

Visit friendsforlifeny.com →
08 FAQ

About HearWell Services FAQs

Still wondering about something? Call (332) 238-1028 and we're happy to help.

Who founded HearWell Services?
HearWell Services was founded by audiologists Dr. Shelley A. Borgia and Dr. Jessica M. Frankel, together with Kristina J. Bassingthwaighte. Dr. Borgia and Dr. Frankel serve on the HearWell Services board. They mainly see patients at NYC Hearing Associates and assist HearWell Services at times.
Who will I see at HearWell Services?
Our team of audiologists and hearing aid specialists provides testing, fittings and follow-up care.
What does the hearing aid price include?
Our listed price for every hearing aid includes the hearing aids and your fitting fee. Follow-up visits and additional services are priced separately. See our service and repair prices.
How much does a hearing test cost?
We accept most insurance. Without insurance, a hearing test is $99. Call (332) 238-1028 and we'll help you check your coverage.
Where are your offices?
Our Midtown West flagship is at 237 W 35th St, Suite 702A, New York, NY 10001, open Monday to Friday, 9am to 5pm, with walk-ins welcome. Our Bronx office is open Monday to Friday, 9am to 5pm, by appointment only, and our Stamford and Hartford offices are open Wednesdays 9am–5pm, by appointment only.
Can you come to me?
Yes. We offer in-home hearing tests and hearing aid fittings in Manhattan, the Bronx, Brooklyn, Queens and Staten Island, and on Long Island. Learn about in-home care.
How do I contact HearWell Services?

Everyone deserves to hear well

Call (332) 238-1028 or email [email protected], or walk in to Midtown West, Monday to Friday, 9am to 5pm, steps from Penn Station.