Returns & Shipping

Hearing aids: 45-day money-back guarantee. Return them in the same condition (ordinary wear and tear excluded) within 45 days of receipt for a refund, less a cancellation fee of no more than 10% of the total purchase price, including all fees. No separate shipping & handling fee is charged on hearing-aid returns. They are dispensed in person after a hearing evaluation and fitting at our Midtown West or Bronx office.

Accessories: 30-day return window. A $25 non-refundable shipping & handling fee applies. They ship anywhere in the US.

Final sale: Domes, wax guards and filters, microphone covers and cleaning tools are final sale and can’t be returned.

Batteries: Unopened battery packages can be returned within 30 days. Once a package is opened, batteries are final sale. Please open packages with scissors ✂️

Hearing protection: Phonak Serenity earplugs and filter kits are non-refundable once the box is opened.

Shipping: $8.95, free on orders over $50. Free pickup at our Midtown office.

Questions: (332) 238-1028 or [email protected]